Our preorder turnaround time is 2 weeks from posting online to shipping. In the event you preordered an item along with currently stocked items we will set your in-stock items aside and fulfill the order once the preordered item is in stock. If you do not wish to wait please contact us - email@example.com
When are my items shipped?
Orders are shipped within 3 business days. You will receive a confirmation of your order shipment with tracking once fulfilled. You can also check you account in the order section for tracking.
What are my options for shipping Domestic(USA) & International (Rest of the World)?
Domestic: First Class Mail
International: First Class International Mail
Contact firstname.lastname@example.org for more options or expedited shipping.
Timeframe until I receive my shipment?
Domestic (USA): 1-3 days Estimated
Canada: 1-2 Weeks Estimated
Rest of the World: 1-4 Weeks Estimated
Are duty fees included in International Shipping Cost?
No. Duties are the responsibility of the customer. Please check with your local office for costs.
I am impatient where is my order?
Please check your tracking information for the "estimated" arrival date. We are responsible for shipping the item and delivery is the responsibility of the carrier. If there are issues with the delivery of your item please follow up with the carrier first before contacting email@example.com
Do you accept returns or exchanges?
Exchange Only. Our policy lasts 15 days. If 15 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Return shipping costs requirement of buyer. We recommend shipping with tracking. We are not liable for returned items that were shipping without a trackable option.
If you need to exchange an item please email us at firstname.lastname@example.org
Do you wholesale your items?
Yes we do. Please contact email@example.com for pricing. Please provide your name, company name, location, about information and links to websites and social platforms.